Privacy Policy

New Way Pro Solutions ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, share, and protect the information you provide when you visit newwayprosolutions.com, contact us, or submit a request through our website or through a lead form on Google or Meta (Facebook/Instagram).

1. Information We Collect

Information you give us. When you request an estimate, contact us, or submit a lead form, we may collect your:

• Name
• Phone number
• Email address
• City / service area
• Details about the service you're interested in (e.g., carpet, upholstery, mattress, or rug cleaning)

Information collected automatically. When you use our website, we may automatically collect your IP address, device and browser type, pages viewed, and similar usage data through cookies and tracking technologies (see Section 4).

2. How We Use Your Information

• To respond to your inquiries and provide free estimates;
• To schedule and deliver our cleaning services;
• To contact you by phone, text message (SMS), WhatsApp, or email about your request;
• To send occasional offers or follow-ups (you can opt out at any time);
• To measure and improve our advertising and website performance.

3. Lead Forms on Google & Meta

If you submit your information through a lead form shown in a Google or Meta (Facebook/Instagram) ad, that platform collects your information and shares it with us so we can contact you. Your use of those platforms is also governed by their own privacy policies.

4. Cookies & Tracking Technologies

We use cookies and similar technologies, including Google Tag Manager, Google Ads, and the Meta Pixel (with the Conversions API), to understand how visitors interact with our site, measure the effectiveness of our advertising, and show relevant ads. These tools may collect device and usage information. You can control cookies through your browser settings and opt out of personalized advertising at:

• Google Ads Settings — adssettings.google.com
• Meta / Facebook Ad Preferences — facebook.com/adpreferences

5. How We Share Your Information

We do not sell your personal information. We may share it with:

• Service providers who help us operate our business (e.g., email delivery, form processing, advertising and analytics platforms such as Google and Meta);
• Authorities when required by law or to protect our legal rights.

6. Data Retention

We keep your information only as long as needed to provide our services, follow up on your request, comply with legal obligations, and resolve disputes.

7. Your Choices & Rights

• Opt out of marketing: reply "STOP" to a text, or contact us to be removed from follow-ups.
• Access or delete your data: you may request that we access, correct, or delete the personal information we hold about you.

To exercise any of these rights, contact us using the details below.

8. SMS / Text Messaging

By providing your phone number, you consent to receive calls and text messages (including via SMS and WhatsApp) about your service request. Message and data rates may apply. You can opt out at any time by replying STOP.

9. Children's Privacy

Our website and services are not directed to individuals under 18, and we do not knowingly collect information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date.

11. Contact Us